Five years ago when a magnitude 9.0 earthquake struck off Japan's northeastern shore, generating gigantic tsunami waves that crashed into miles of shoreline and destroyed coastal towns and villages in its wake, there were global implications for manufacturers - especially for an automaker, General Motors (GM).

The Michigan-based manufacturer of Buick, Cadillac, GMC and Chevrolet vehicles found out the hard way that their business continuity plans were too tactical. Certain key processes were either missing or had to be reworked. This case study discusses the various changes GM implemented in a span of a few years that helped the company to recover quickly post supply chain disruptions.

Disruptions in the supply chain are a fact of life. But when companies are prepared for risk, they can mitigate the unexpected fairly quickly and get back to business as usual.

Click here to watch the "Achieving SCRM ROI" videocast featuring GM.