ISO 9001:2015

The International Organization for Standardization (ISO) 9001 certification pertains to the quality and integrity of Resilinc's customer and supplier data collection, storage, and sharing processes. Specifically, the company operates a Quality Management System which complies with the requirements for ISO 9001:2015 for Event Watch, Partner Relations, Technical Support, Master Data Management, Data Research and Data Quality Team. It is mission-critical for Resilinc customers and suppliers that participate in the company’s global supply chain risk management network that they have complete confidence in the processes by which their sensitive financial and operational data is used and shared.


About ISO 9001:2015 certification

ISO 9001:2015 is the most widely recognized Quality Management System and standard. At times, it is also called the mother of all systems since it is establishes the culture of Quality and Processes in a company. It can be used in industries of any size, anywhere in the world. Registration to ISO 9001 provides objective proof that a business has implemented an effective Quality Management System, and that it satisfies all of the requirements of the applicable standard. An external, impartial expert called a registrar or CB (Certification Body) conducts an on-site audit to determine whether or not a company is in conformance to the standard.

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Criteria to Achieve ISO 9001:2015  QMS  Certification

  • The organization has clear ideas about their Quality management objectives
  • The organization must be prepared to incorporate a Quality management system into every area of business
  • All staff must be aware of what is expected of them and where their areas of responsibility lie, in order to achieve ISO 9001 Certification
  • A documented Quality management system is required, together with the policies and procedures required by ISO 9001
  • The organization should be aware of their Quality requirements and that those need to be recorded, met, and continually exceeded to ensure an effective Quality management
  • The organization must establish a system for management of Quality which includes and is not limited to human resources, infrastructure, and work environment
  • The organization must adopt effective method to measure, analyze, and improve their Quality Management processes
  • Top level management of the organization must demonstrate their ownership towards implementation of QMS by establishing a Quality policy, Quality and organizational objectives, as well as monitoring, measurement, and continual improvement of Quality.

Key Benefit Categories of ISO 9001:2015 Quality management system   Implementation

  • Process approach
  • Framework for ensuring Quality management and continual improvement measures
  • Planned assessment for Quality management Assessment review
  • Process control
  • Measurement, analysis, and improvement
  • Delivery planning and execution
  • Training processes and assessment
  • Document control

Benefits of  QMS Implementation to Resilinc & External Stakeholders



  • Provides senior management with an efficient Quality management process
  • Quality policy is established keeping Customer Requirements in mind
  • Sets out areas of responsibility across the organization
  • Communicates a positive message and confidence about QMS to staff and customers/suppliers
  • Identifies and encourages more efficient processes
  • Provides continuous assessment and improvement in QMS
  • Affords enhanced marketing opportunities


  • Independent audit demonstrates commitment to Quality processes
  • Assurance that Resilinc is focused on satisfying Customer requirements
  • Gain confidence that Resilinc has established processes which are followed across the functions.

ISO Objectives for Which Resilinc has complied with for this certification

  • Quality Management System
  • Leadership
  • Involvement of people
  • Process and systematic approach
  • Timely audits every year
  • Ensuring gaining Confidence in Customer and Supplier relationships

Resilinc Process Changes Implemented to Achieve ISO 9001 Certification


Process Documentation

  • Ensured development and deployment of QMS policy and relevant processes
  • Ensured that all standard processes have SOPs
  • Ensured that process flow diagrams are available for each of the standard processes
  • Established that standard forms and templates are available on a shared repository


Training and Assessment

  • Developed standard QMS training plans and ensured that assessment records are available and maintained for each team
  • All new joinee’s of involved function also undergo this training when they join
  • Implemented effectiveness monitoring based on assessment results and made remediation testing available when needed

Department Objectives and Scorecard

  • Instituted a process for better leveraging performance indicators including periodic reviews of respective department metrics
  • Established mandatory check points for process owners to identify action items that address performance indicator metrics that are below targets

Document Control

  • Implemented processes to ensure that all changes to SOPs (amendments/updates) are communicated to all team members
  • Established a mandatory requirement that all changes to standard documents are subject to ‘Document Change Request’ for both control purposes and to ensure that the most current/updated version is being used

Continuous Improvement

  • All policies and processes will be reviewed on periodic basis to ensure relevance and offer possibilities of improvement in Quality Management System.